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Frequently Asked Questions

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EVERYTHING YOU NEED TO KNOW ABOUT WEB HOSTING

Q How do I choose a Hosting package?
To choose a hosting package, access the Web Hosting menu and select the plan suited for your business (Entry SSD, Start SSD, Ecommerce NVMe, or VPS Servers).
Q What do I need to order a Hosting package?
To order a hosting plan we need your billing information or company details. For hosting account activation, we need a domain (e.g. www.yourdomain.ro) and a valid email address to send your DirectAdmin / cPanel login credentials.
Q How quickly is a Hosting package activated?
Hosting packages paid online via credit card are activated within 5 minutes, with automated delivery of login credentials.
Q What should I do in case of an issue with the Hosting package?
If you experience any issues, navigate to Client Area → Customer Support to open a technical support ticket or call us directly at +40 770 973 022.
Q What should I do to allocate a dedicated IP?
To request a dedicated IP address, please open a ticket from Client Area → Support, specifying the domain name that requires the dedicated IP.
Q What should I do to change my Hosting plan?
To modify your hosting plan (upgrade or downgrade), submit a ticket or switch plans directly from your client dashboard with automated pro-rated difference calculation.
Q How does daily backup and restore work?
We use automated enterprise tools like Acronis and JetBackup. Daily backups are stored on remote dedicated backup nodes, allowing 1-click restore for databases, folders, or full accounts.
Didn't find the answer you were looking for? Our technical support team is ready to help you at any time!
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